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Development Terms

Last Updated: 18/03/2022

All estimates/quotes are based on our understanding of your requirements and as per given time-frame. Any changes to the functionality including micro-improvements, may incur additional costs accordingly. Please ensure and clarify our understanding in a digital meeting. Any Modification Requested on Almost Full Completion of the Project which are not possible & were not specified before the Beginning of the Project would lead to immediate cancellation of the Project.

• By accepting a quote & Making the advance payment, you agree to and accept the Development Terms of Neona Mart Global. Acceptance can be verbal, by email, Initiation of Payment, signing a quote.

• Clients to ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes or the order might get immediately cancelled. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the right requirements.

• Any complexity related to specific tasks, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by Neona Mart Global.

• There are limited man-hours allocated to each task including Project Management and Digital Strategist/Business Analyst. Minor changes may be included within the allocated hours. This will be analysed on a case-by-case basis.

•Neona Mart Global will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified. But if the User Mentions Functionalities which are beyond the limitations of N Commerce / Mentions New & Impossible Requirements at the Time of Completion / Keeps on Changing Requirements, they cannot be added. Neona Mart holds the Right to cancel these kind of Projects.

• Any delays at client’s end, may delay the project and proposed timeframes and may incur additional costs.

• Any bugs (programming errors) reported during or just after the development does not attract additional charges.

• Any re-work on an already completed task will attract additional charges. Any changes in the design after the design approval will incur additional charges.

• Any modifications requested during the development or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances will Neona Mart Global be liable for any delays caused by change in the project brief.

• Website/application content and all related materials need to be provided to us within the first 72 Hours of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond reasonable timeframe.

• Our websites/applications are generally tested on PCs and include near recent versions of following browsers: IE, Firefox, Chrome & Safari. If you require testing to be done on any other browser, please let us know in advance.

• Responsive/multi-device compatible web pages are tested on iPhone and iPads. If you require testing to be done on any other device, please discuss it in advance.

• Please note that at any stage during the project, stalling of the project for over 5 Days will incur ₹1000/week administration costs. Furthermore, it may increase the previously approved estimates. If you require the project to be put on hold, please advise us in writing in advance. To put the project on hold (Should have Legitimate Reason) without incurring additional charges, we will need the account to be up to date based on the work done. Further details can be discussed if such a situation arises.

• Neona Mart Global codes (not including open source but Plugins & themes of software) are copyrights of Neona Mart Global. The codes can be handed over at an additional cost for use once all previous invoices are settled, on the condition that the codes are used only for use or modification for re-use for further development for the specified client or subsequent owners of that legal entity. Under no circumstance, the codes will be allowed to be used for re-selling or duplication purposes.

• Neona/ Neona Mart/ Briyon/ Neona Commerce/ Neona Web2App are a proprietary CMS of Neona Mart Global. Neona Mart Global owns copyrights of all codes written for any client, unless arrangements are made prior to start of the project. Neona Council warrants a license to use any custom built software for the client, for their use only. This license is granted while paying for the hosting.

• The website or software application will be designed to be deployed on the web, via using a commercial grade web-server or a similar setup. Based on your website traffic, the website may not perform if deployed on a generic office network environment.

• Depending upon the functionalities required, there may be 3rd party components such as Third Party Payment Gateways or SSL certificates involved in building a website/application. Although Neona Mart Global does its best in recognising the suitability of any such component, any unforeseen limitations of 3rd party components are beyond our control.

• Neona Mart Global offer packages in co-ordination with third party providers. Changes to the third party provider’s rules and policies may ultimately effect the services we provide or the terms and conditions herein.

• The client must recognize that at times there may be unforeseen circumstances that will delay the development process, particularly with reference to the integration of third party software. We will try our best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client agrees not to penalize us for any genuine delay, when every effort to keep the project on the proposed schedule is taken.

• Domain registration/renewal etc. charges are not included as a part of any project/proposal unless mentioned otherwise.

• Hosting charges are not included in the quotations unless mentioned otherwise. Neona Mart Global can organise an appropriate hosting solution if required, a quote for which will be submitted separately and approved by the client. Where clients decide to organize their own hosting, we should be consulted before finalising the type of hosting and database, as it should meet the requirements of the technology used for the development. Please note that we’ll require full access with hosting support for testing and deploying the application. Neona Mart Global will not be liable for any delays or errors caused by direct or indirect actions of the hosting company.

• Nothwithstanding any other provision in the agreement, in consideration of the Customer entering into this agreement with Neona Mart Global, upon full payment of any outstanding invoices, Neona Mart Global will grant an unconditional license to the Customer to reproduce, publish, communicate, use, exploit, vary, or otherwise deal with 1) the graphics, 2) texts and 3) images used in the published website and associated of form and functionality. This will not include the intellectual property relating to the production of the website including the digital strategies, programming codes, database structures, scripts, forms or functionalities.

• All communications/correspondences are generally done via WhatsApp/ emails. It is client’s responsibility to keep us updated with their relevant email addresses.

DELAYED PAYMENT OR PUSHING FORWARD OF DELIVERY OF DATE FOR AVOIDING PAYMENT OR SIMILAR ACTIONS TO AVOID MAKING OF PAYMENT MIGHT RESULT IN A PERMANENT REMOVAL OF WEBSITE AND PERMANENT BLOCK TO ACCESS OUR ANY SERVICES.

RESELLER / DEVELOPERS / WEB AGENCIES ORDERS ARE STRICTLY PROHIBITED. YET IF AN ADVANCE PAYMENT IS DONE & OUR DEVELOPERS COME TO KNOW THAT YOU ARE FROM THE ABOVE NO REFUND IS APPLICABLE. YOUR RESOURCE WOULD NOT BE DELIVERED TO YOU & YOU ARE BANNED FOREVER.

 

70% Refunds are Applicable for Special Cases on Full Paid Projects & No Refunds are Applicable on Partial Payments of 30%. 30% Of the amount is Deducted as Labor Charge for the Progressive Development.  All the resources would be Removed Permanently thereafter.

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